We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Buyers are responsible for complying with their respective country's laws, regulations, taxes, and duties. We cannot be held accountable for any packages being detained or delayed in Customs and any additional fees incurred.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based.
We use both UPS and USPS to ship packages. We are a small little shop with only a handful of people helping out. If we get very very busy, there may be a small delay in shipping! Generally orders will ship within two business days, depending on time the order was placed, and the UPS/USPS schedule. We are closed Tuesday and Wednesday. UPS does not count Saturday, Sunday, and US Federal holidays as business days, so please keep this in mind if you need your order by a particular date. Orders received on Fridays may sometimes ship on Monday due to limited UPS service over weekends.
If available, you will be issued a tracking number for your package when it is shipped. This should allow you to see exactly where your package is and when it should arrive. Unfortunately, UPS does not offer service to P.O. Boxes or APO addresses at this time. Of course, If you need to make special shipping arrangements (emergency birthday gifts), please enter a message in the comments box during checkout or contact us and we will be happy to help!
We charge actual shipping charges that will vary by package weight and destination. You can view shipping costs before finalizing your order.
In an effort to lower your shipping costs and our carbon footprint - we try to keep things running green by recycling boxes when possible. Although we sell a lot of plastic, we do care about the environment! Rest assured that your items will still be lovingly protected and packaged, and that we do our very best to ensure they arrive to you safely.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, dimensions are incorrect in the product listing, etc.). If the product you are returning is not defective, return shipping is the responsibility of the customer.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.